Return & Refund Policy

Should you find that you are not entirely pleased with your purchase or the service you received, we encourage you to take a look at our policy regarding refunds and returns.

The terms outlined below apply to all products or services acquired from us.

Charging Service

User Registration

The individual utilizing the service needs to have an account set up within the system as a user or customer. To create this account, the person must obtain the Zeon Charging app from either the Play Store or the Apple Store and complete their registration by submitting details like their name, email, and phone number. The registration process allows the use of either the phone number or email for this purpose. After signing up, further personal information may be necessary, depending on the services the user or customer desires.

Connection to the service

Users can reach the charging stations using the SIP Mobility Charging App.

Charging Session

The charging period initiates once the user begins the session via the app or RFID key, and the session is deemed finished when the timer expires. Additionally, the session will also be marked as complete if the user manually ends it using the app or RFID key. It is the duty of the customer to ensure that the charging process starts and concludes properly.

Procedure for requesting Refund

If a user or customer requires a refund, they can initiate the process by emailing care@sipmobility.com with a reason for the refund. Requests for refunds will only be accepted if submitted within 72 hours following the booking. Any refund requests made after 72 hours from the date of booking will not qualify for a refund. It may take 5 to 7 business days to approve or settle refund requests.

Eligibility Criteria for Refunds

The device does not output anything, even when it is powered on. The device cannot be accessed because of a software or firmware issue originating from the SIP Mobility Charging team. The device suddenly ceased functioning due to certain technical difficulties. In situations where there are recorded Energy consumption values, a partial refund can be processed based on the actual usage.

If the payment was successful but the user couldn't reach the booking page, the transaction ID will be obtained from the user and verified with the appropriate team internally. If the user qualifies, a refund will be initiated. For any other situations, such as failed payments, refunds will not be processed since the user will automatically receive their money back within seven business days from the payment gateway.

Any mistakes or errors occurring during the transaction may involve both the Zeon Charging team and the Payment Gateway. In these instances, the transaction ID will be gathered from the user and checked with the relevant team internally. If the user meets the eligibility criteria, a refund will be arranged.